Delete your data

How to ask for it. If you wrote to a business on WhatsApp or Telegram, or you are part of a business that uses TimeLiber:

1. Write to admin@timeliber.com.co with the subject “Eliminación de datos” (“Data deletion”).
2. Tell us your name, what you want us to delete, the phone number or username you wrote from, and the name of the business you wrote to. If you are part of a business, tell us your business's name and your login email.
3. Before deleting, we check that the data is yours: if you are part of a business, by having you write to us from your login email; if you wrote to a business, with a message to that business from that same number or username, or with a copy of your identity document, which we use only for this.

We reply within 15 business days at most from when your request arrives complete (Law 1581, art. 15). If we cannot make it, we tell you why and give you the new date, which will be no more than 8 business days later. We always answer in writing, saying what was deleted, what was not, and why.

Not everything is deleted in the same way: the messaging hub, Gastro, your account and the backups each have their own rule. The detail, piece by piece, is in section 12 of the privacy policy.